MCA Helpdesk - Escalation Matrix & Contact Numbers - IndiaFilings

MCA Helpdesk

MCA Helpdesk provides an effective resolution of public grievances available on the Ministry of Company Affairs (MCA) Portal to help corporate entities, professionals and citizens of India. The MCA21 ticket system as a single point of contact and helps to obtain response and resolution for all MCA related services. A ticket can be raised only by the registered stakeholders/ professionals under the MCA Portal. In this article, we look at the details of the MCA helpline with contact address and e-mails.

Corporate Seva Kendra

Registered members can directly approach the Corporate Seva Kendra for any query with matters relating to Company Registration, LLP e-Filing, View Public Document (VPD), the users can contact Corporate Seva Kendra through the below following:
  • Phone Number: 0124-4832500

DIN Cell Helpdesk

In case of any inconvenience relating to Director Identification Number (DIN) Cell,  the stakeholders can use the below details with respect to MCA services,
  • DIN Cell: 7088600091, 7088600092, 7088600093
  • Help Desk: 0124-4832500

Central Registration Centre (CRC) Helpdesk

CRC Helpdesk aims to provide speedy name approval or incorporation related services in line with global best practices.

Name Approval Escalation

  • In the event of raising a ticket over the service complaints with matters to the Name Reservation or Company Incorporation is not resolved within 2 working days after, then the Stakeholders can escalate this complaint by sending an email to [email protected].
  • It would be escalated only in such case where it has not been resolved within 2 days as the actions will be taken only in respect of such cases. The Stakeholders are advised to wait for a resolution of complaints made within the designated time and kindly do not send e-mails as soon as tickets are raised. Stakeholders have to clearly specify the Helpdesk ticket SR number and the date on which ticket was raised in the subject line along with specific problem details. This review will be done by a Joint Secretary level officer of MCA within 7 days and the decision of the review would be intimated to the stakeholder within the estimated time.
  • If the complainant is still not convinced, the stakeholders can file their 2nd review by sending an e-mail to the [email protected] (mentioning 2nd review in the title of the email).
  • The 2nd review will be done by the Secretary, Corporate Affairs within 7 days. The stakeholder would also be notified about the decision of the 2nd review and the decision of the 2nd review would be intimated to the stakeholder within the estimated time.
  • In the 1st and 2nd review e-mail, the complaint number along with the date on which the complaint was raised should be clearly mentioned along with the details of the problem being faced by them.

Grievance Redressal Mechanism for Complaints

If the stakeholders/ Professionals can file a service-related complaint if they are facing any technical issues in using any of the MCA services through online Portal. On the other hand, if you need to file an investor compliant you have to upload - Investor Complaint Form e-Form or Serious Compliant e-Form in the MCA-21 Application.

Create a MCA Helpdesk Ticket

To file over the service related complaint, kindly follow the below following procedure:

Access the MCA Portal

Step 1: Visit the official MCA website using this link. Step 2: The Stakeholder/professionals have to click on the MCA Services tab that is visible on the home of the portal. The list of MCA Services will be displayed on the screen. Step 3: Under the Complaints section, the applicants have to click on the “Create Service Related Complaint” tab. Step 4: Upon clicking the “Register Your Complaints/Query/Suggestion” page will be displayed.

Fill in the Right Credentials

Step 5: Now the applicants have to fill the requested details such as Name of Person, city, country, contact details, category, etc. Step 6: In the Sub Category drop-down list, the applicant has to select the relevant option based on the problem faced.

In the case of MCA employee

Step 7: In the case of MCA employee, in the “For MCA Offices” drop-down list, the employee has to select the office type.

In the case of DIN Cell

Step 8: In case you are facing a technical issue when filing any e-Form dealing with DIN processing, in the DIN field, enter the DIN.

In the case of e-Filing

Step 9: If the category of a complaint is e-Filing, then you need to enter the SRN number that has been generated in the SRN field. Step 10: After entering all the details in the form, you need to click on the “Submit” button.

Success Message

Step 11: A confirmation message will be displayed to confirm the details that you have entered in the form. Step 12: Now you need to click on the OK to proceed further. Upon clicking, the ticket details along with ticket number are displayed. Then you will be intimated via the registered e-mail address and mobile number which is mentioned in the complaint screen.

Procedure to Create an Investor/ Serious Complaint

  • To file an Investor related complaint, you need to download an Investor Complain eForm or Serious Compliant eForm, fill the same and upload in the MCA21 application. Investor related complaint e-form can be downloaded from the official MCA Portal. The same has been reproduced below in the PDF format.
  • Once you have filed your complaint, it will be assigned to the MCA officials. They will look into the complaint and proceed further towards its resolution.
SINDUJA S
Updated on: January 17th, 2025

Popular Post

Download ePAN Card – Get ePan from NSDL & UTIITSL
80 Small Business Ideas

Starting a small business can be a transformative venture, offering the exciting opportunity...

Nadakacheri – Income Caste Certificate Download Online in Karnataka
TDS Rate Chart for Financial Year 2025-2026 (Assessment Year 2026-2027)

Tax deduction at source, shortly and popularly known as TDS, was introduced by the Income Tax...

Divorce Rules in India: Everything You Need to Know
How To Download GST Registration Certificate Online?

Goods & Services Tax Certificate is issued to people who are registered under GST...

PAN Card Cancellation Online
Find Complete Details of GST Registration Procedure

GST registration applies to all individuals and entities supplying goods or services in India. GST...

Check Your PF Claim Status Online Using PF Tracking ID
Gift Tax in India: Applicability, Exemptions and Rules

Gift tax in India is applied when the value of the received gift exceeds ₹50,000 in the...

Check Your PF Claim Status Online Using PF Tracking ID
Old Regime vs New Regime 2025: Which Tax Regime is Better for You?

The Union Budget 2025 has brought significant changes to India’s personal income tax structure, raising the...

Check Your PF Claim Status Online Using PF Tracking ID
What is the minimum turnover for GST?

The Goods and Services Tax (GST) is an indirect tax system introduced in India in 2017. It functions...

Check Your PF Claim Status Online Using PF Tracking ID
How can I check if a trademark is registered?

A trademark search is simply checking if another person or organization does not already own the...

Check Your PF Claim Status Online Using PF Tracking ID
Section 194H of the Income Tax Act: TDS on Commission & Brokerage

Section 194H of the Income Tax Act in India mandates the deduction of Tax at Source (TDS) on commission or brokerage...

Check Your PF Claim Status Online Using PF Tracking ID
Section 80G Deduction - Income Tax Act

Section 80G Deduction is a facility available in the Income Tax Act which allows taxpayers to...

Check Your PF Claim Status Online Using PF Tracking ID
Crypto Tax in India: Taxation On Cryptocurrency

The Income Tax Department (ITD) has not provided specific guidance on crypto taxes for Indian investors. However...

Check Your PF Claim Status Online Using PF Tracking ID
Internal Audit Applicability Under Companies Act, 2013

Internal audit applicability is a critical concept for companies in India, impacting various...

Check Your PF Claim Status Online Using PF Tracking ID
Difference between Private and Public Company

In the business world, two main types of companies exist: private company and public company...

Check Your PF Claim Status Online Using PF Tracking ID
New GST Rules for Rent

Ministry of Finance vide a Notification No 05/2022- Central Tax (Rate) dated 13.7.2022 has issued...

Check Your PF Claim Status Online Using PF Tracking ID
GSTR-1 and GSTR-3B Due Date Extension - New Due Dates For January 2025

The Central Board of Indirect Taxes and Customs (CBIC) has recently announced an extension...

Check Your PF Claim Status Online Using PF Tracking ID
Different Depreciation Rates under Companies & Income Tax Act

Depreciation is a key concept in finance and accounting. It helps us manage how the value of...

Check Your PF Claim Status Online Using PF Tracking ID
Form 10IA - Section 80DD Deduction

Form 10IA of the Income Tax Department must be filed by taxpayers claiming income tax deduction...

Check Your PF Claim Status Online Using PF Tracking ID
GST on Used Cars: New 18% Tax Rate Explained

The Goods and Services Tax (GST) system in India has been a significant reform in the country's...

Check Your PF Claim Status Online Using PF Tracking ID
MSME Registration - Udyam Registration

India's Gross Domestic Product (GDP) benefits significantly from the substantial...

Check Your PF Claim Status Online Using PF Tracking ID
Section 43B(h) - New MSME 45 Days Payment Rule

The Finance Act, 2023 introduced the MSME 45-day payment rule under Section 43B(h) of the Income Tax Act...

Check Your PF Claim Status Online Using PF Tracking ID
Direct Tax Vivad Se Vishwas (DTVSV) Scheme, 2024

The Direct Tax Vivad Se Vishwas (DTVSV) Scheme, 2024, was announced by Union Finance Minister...