
Prajavani Andhra Pradesh
Prajavani is a web-based online portal that receives, replies and monitors public grievances that are reported at District Collectorates. The term 'Prajavani' means Voice of People. The portal is an improved system of Lokvani, a grievance redressal method used in Uttar Pradesh that has been replicated after local customization in Andhra Pradesh. It enables citizens to file grievances at the kiosk in his/her village or Mandal. The citizen would also receive responses from the kiosk in a stipulated time. From kiosk at the Collectorate, all grievances are marked to the respective Officer/Department with the disposal of the due date. Once obtaining the response from Collectorate, it is marked back to the kiosk where it is received from; it is received by the applicant without requiring any rounds to the offices. The partnering agencies of the portal include the Government of Andhra Pradesh and National Informatics Centre (NIC). Also read about e-Pragati PortalObjectives
The primary objectives of Prajavani Andhra Pradesh are mentioned below.- To make the grievance redressal process easy by reporting them online.
- To remove the need for the physical presence of an individual for submitting petitions.
- Achieve SMART District by conforming with the Governance through e-Governance.
- Ensure quick and quality response.
- Promote accountability and time-bound service delivery in Administration.
Need for the Portal
All citizens have to approach the office and submit the grievance application to the officer. There has always been less scope for accountability, follow up and resolution of the grievance. However, the grievance redressal was often ignored or gained very less priority. As an initiative to eliminate all the above-mentioned difficulties, this portal has been developed.Methodology
The project has been started as a pilot at Mominpet Mandal of Ranga Reddy District, and gradually scaled-up to other districts.Application Procedure
Step 1: The citizen has to enter his application at the kiosk at the village or Mandal level that has been duly getting a receipt. Step 2: The application then would be forwarded to call centres in District Collectorate that further transfers to the concerned officer by specifying the due date of disposal. Step 3: The officer prepares and feeds the response online within the time limit that can be seen at Kiosks. These Kiosks are run through Public-Private Partnerships. Step 4: Kiosks are operational at District, Division, Madal and even at the village level. Petitioner can know the status of his/her petition from Kiosks that are located in their regions. The response quality is monitored as it goes through District officials with Collector's office as the nodal agency.Target Group
- Citizens who need to report their grievances.
- Unemployed youth willing to start kiosks or CSCs, thereby making a living.
Benefits
The benefits of the e-Governance portal are as follows:Cost Reduction
- The travel cost and time involved to make rounds to the office for its follow up has been reduced.
- Effective monitoring by the District Collector and other District Officers (HODs) about the progress of their concerned departments of disposal rates.
Corruption Reduction
- Citizens have been provided with an effective system to interact with the Government.
- Since there is no human interface, no corruption is involved in the application process.
- Recording and retrieval take place online, facilitating the tracking of the status and timely disposal of grievances.
- Bring transparency in all Government dealings that are related to the citizens.
Service Improvement
- The quality of response monitored by the applicant.
- Speedy and effective disposal is built through officer wise monitoring and appraisal system.
- Inherently automated process.
- The citizens can directly avail several government services at the Division, Mandal and village level.
- It provides the Collector with an effective tool to monitor the performance of various departments.
- A guest login has been created for general public whereby any citizen can visit the Prajavani website and lodge petition and know the status of their grievances.
- The portal is active with the receival rate of 13000-14000 grievance per month from 20 districts, where it has been implemented.
Physical Infrastructure
A kiosk with an internet facility or a CSC with all the required infrastructure like a computer, printer, scanner etc. has been established.Human Resources
Kiosk Operators: The applicant has to enter the petition into the Prajavani website and generate the receipt, hand it over to the petitioners and assist then to know its status. Prajavani Operators: The Petition Monitoring Section at Collectorate plays a major role in the timely disposal of complaints. They check daily unmarked petitions and send it to the concerned department/officer and feeds the disposal after getting replies from the concerned departments. Officers: The login ID and password are given to MROs, MDOs and others. These officers enter the action taken reports on complaints directly in Prajavani site using the officer's login.Performance Indicators
- Number of complaints filed online
- Timely rate of resolution of grievances/petitions
- Reduction in visits to Government offices
- Perceived ease of the applicant
Contact Details
Address: State Informatics Office, National Informatics Cente, A-Block, BRKR Bhavan, Tank Bund Road, Hyderabad - 500063. Phone: 040-23223139, 040-23224563Related Guides
Popular Post

Starting a small business can be a transformative venture, offering the exciting opportunity...

Tax deduction at source, shortly and popularly known as TDS, was introduced by the Income Tax...

Goods & Services Tax Certificate is issued to people who are registered under GST...

GST registration applies to all individuals and entities supplying goods or services in India. GST...

Gift tax in India is applied when the value of the received gift exceeds ₹50,000 in the...

The Union Budget 2025 has brought significant changes to India’s personal income tax structure, raising the...

The Goods and Services Tax (GST) is an indirect tax system introduced in India in 2017. It functions...

A trademark search is simply checking if another person or organization does not already own the...

Section 194H of the Income Tax Act in India mandates the deduction of Tax at Source (TDS) on commission or brokerage...

Section 80G Deduction is a facility available in the Income Tax Act which allows taxpayers to...

The Income Tax Department (ITD) has not provided specific guidance on crypto taxes for Indian investors. However...

Internal audit applicability is a critical concept for companies in India, impacting various...

In the business world, two main types of companies exist: private company and public company...

Ministry of Finance vide a Notification No 05/2022- Central Tax (Rate) dated 13.7.2022 has issued...

The Central Board of Indirect Taxes and Customs (CBIC) has recently announced an extension...

Depreciation is a key concept in finance and accounting. It helps us manage how the value of...

Form 10IA of the Income Tax Department must be filed by taxpayers claiming income tax deduction...

The Goods and Services Tax (GST) system in India has been a significant reform in the country's...

India's Gross Domestic Product (GDP) benefits significantly from the substantial...

The Finance Act, 2023 introduced the MSME 45-day payment rule under Section 43B(h) of the Income Tax Act...

The Direct Tax Vivad Se Vishwas (DTVSV) Scheme, 2024, was announced by Union Finance Minister...