‘Better food for more people’
India has always been viewed as a market with enormous opportunities. Being an era of digitisation, many tech start-ups enter the market to capture the online audience. The hyper-growth of online restaurant discovery and food ordering system has paved the way for a lot of food tech startups to emerge in the industry. Zomato, India’s leading restaurant search and food delivery platform has changed the way consumers dine in recent years. The advent of this food delivery application has helped the users save time, effort, and money while improving the business for their restaurant partners. The company also gives the users, access to recommendations and reviews. In this article, we look at the process for obtaining Zomato Registration for a business.
Zomato is a global company that operates throughout 24 countries. The primary business model of Zomato is based on hyperlocal advertising on its website and mobile apps. The company serves the restaurant partners by offering them greater reach to consumers and helps their businesses to expand faster. Therefore, Zomato Registration with Zomato association can enable restaurants to gain more customers and grow a restaurant business by delivering more demands to a greater pool of customers.
Before applying for Zomato restaurant registration or to partner with Zomato, the restaurant should acquire the following.
- To be deemed as a business entity in India, Private Limited Registration, Partnership or LLP Registration is required.
- An FSSAI Registration or License According to the business turnover or business size and nature.
- Shop act License and GST Registration in India
To acquire these license and registration, You can contact an IndiaFilings Expert to get support.
Registering a Restaurant on Zomato:
The process for Zomato restaurant registration involves the following:
- Adding the restaurant to Zomato Restaurant listing
- Acquiring a Registration on Zomato for Business app
To Add Restaurant on Zomato:
If any restaurant is not found in the Zomato Listing, the owner or the user can intimate by performing the given steps.
Step 1: To add a restaurant in Zomato, visit the Add Restaurant Link and fill the registration form with restaurant name, phone number, city etc.
Step 2: Then click on Add Restaurant to add the restaurant to the Zomato Listing.
Once submitting the form, a Zomato executive will visit and collect documents such as PAN Card, Aadhar card, Copy of FSSAI registration, take pictures of restaurant etc. On successfully completing the restaurant verification, your restaurant will be added.
Register the Restaurant in Zomato:
Step 1: To obtain Zomato restaurant registration for Business app, visit the Zomato for Business App Link
Step 2: Search your restaurant in the search bar to check whether the restaurant is listed on Zomato or not.
If the restaurant is found in the Zomato listing then click on claim the listing.
In other case, (if a restaurant is not available on Zomato) then Add your Restaurant to Zomato business listings by following the steps mentioned in the ‘To Add Restaurant on Zomato’ section.
Step 3: When adding or claiming the restaurant on Zomato is done, scroll down below on Zomato for Business page where you will find a simple registration form.
Step 4: Fill out the form mentioning the restaurant name, your name, phone number, e-mail address and city. The click on Submit.
You can also contact Zomato for Business by giving a call at +91–8039654500.
Step 5: After submitting the form to partner with Zomato, an executive from Zomato will contact you to verify the details provided. On verifying the account, your account on Zomato for business will be activated.
Zomato Business App
- Before you use the Zomato for Business App, you need to claim your listing. Claim Now
- Download the app and login using the same credentials that are used to claim your listing.
- Start managing your restaurant directly from your smart phone.
The registered partner can do the following with the Business App.
- Get real time notifications and reviews, and can easily answer reviews.
- Manage and your update your listing’s information online directly through your Smartphone or Computer.
- Promote your business by promos to existing and potential customers on Zomato
- Upload your special menu directly from the app
- Promote events such as musical events, food festivals etc. that are hosted in your establishment.
Commission Charges for Zomato Registration
Zomato currently charges a commission fee of 7% of the total orders from the restaurants under its food ordering business. This does not include delivery and payment gateway charges. For those restaurants that regulate less than 50 orders per week, a commission of 2.99% along with a platform fee of Rs 99 will be levied.
No Commission Charges
To strengthen its hold in the food-tech space and to bring in high orders, no commission fees will be levied for restaurants that cross the weekly 50-order mark.
For restaurants crossing the 500 order, the platform fees charged will be inversely proportional to the number of orders ranging down from Rs 799 to Rs 199.
Guidelines for Restaurants
Users search for and identify places to eat or order from using Restaurant names.
- Restaurant names on Zomato must be written as they appear on the board outside the restaurant.
- Restaurant establishment types and taglines (unless the restaurant name is registered with the tagline) must not be mentioned in the name of the restaurant on Zomato.
- Restaurant abbreviations in the restaurant name is not accepted on Zomato.
The restaurant address guides diners to the restaurant.
- The address needs to be in a standardized format for easy understanding for users and for consistency.
- Do not add more than one landmark, and do not use abbreviations.
- Do not add other restaurant names as landmarks as it affects the searching results for other restaurants.
- Add the floor number along with name of the building if the restaurant is located above the ground floor for easy locating.
A diner is looks for these facilities when deciding about where to dine. These are called attribute tags on Zomato.
- The Pure Veg (no meat and egg)tag is used for restaurants that serve only vegetarian food
- Smoking Areatag is marked only for restaurants that have a separate smoking area as well as a non-smoking section.
- Happy Hoursare exclusively for restaurants that serve alcohol and that offer special offers or discounted rates during a period in the day.
- Wi-Fi Availableis marked if the diners can use Wi-Fi services at the restaurant and not only by the management.
The operational hours of a restaurant is represented as business hours so that the diners can plan their visits in their convenient time.
Users can filter restaurants based on a restaurant’s opening hours by using the “Open at” filter on Zomato.
- A 24-hour clock is used to add timings to a listing. This is displayed on the restaurant page in a 12-hour clock format.
- We always add the timing for the dine-in hours. If the delivery hours are different from the dine-in timings, we can add the custom delivery timings to your page if you mail us at [email protected]
- The timing grids on Zomato accepts only numerals, so only specific times can be entered. Entering specific timings as specified above will help the users find your restaurant using the filter ‘Open at’ if they search for a specific time while choosing a restaurant.
The photo stream of a restaurant gives diners an idea about what to expect at the restaurant in terms of ambiance, service, and food.
A complete set of façade, ambiance, and food shots on a restaurant page gives the diner all the information he needs to make a decision. Some pointers to remember while uploading photos for the restaurant are:
- An order is followed in which photos appear on the photo stream, which is maintained for all restaurants: [Façade/exterior shots] — [Ambiance/interior shots] — [Food shots].
- Facade shotsare photos taken from the exterior of the restaurant, typically including the sign and the entrance
- Ambiance shotsare photos of the interiors of the restaurant that give the users information about the lighting or seating arrangement at the restaurant
- Food shotsare images of food prepared by that specific restaurant
- No images with people in them is put up.
- Ambiance/food shots that are stock images, or taken from Google Images/other websites is put up, as that would be copyright infringement.
- Even if stock photos have been legally purchased by the restaurant, they are not uploaded as they do not depict the true nature of the food and service provided by the restaurant. This is misleading for diners.
- Currently only .JPEG and .PNG file formats for photo uploads are supported.
- A single frame can only contain a single photo. Photo collages are not uploaded as they don’t always show a clear picture of what’s at the restaurant.
- Images where logos and social media handles take up a significant portion of the image are not used to avoid the notion of promoting restaurants.
Diners rely extensively on the menus on Zomato when deciding on where to eat or what to order, and to know how much it might cost them.
- The maximum dimensions we can upload for menu pages are 650×700 pixels.
- Only the relevant text portion of the menu is kept on the page
- A certain order for menu pages is maintained similar to the way a user would read through a menu: [Appetizers/soups] — [Entrées] — [Main course] — [Desserts]
- Avoid putting up menus without prices as it affects a user’s decision. The menu must include the names of the dishes and prices, as this helps users get an idea of how much they will spend at the restaurant.
- The image should have high resolution (images with 1200×500 pixels or greater in resolution).
- Horizontal photos are preferred, as they would be better suited to the page layout. While vertical photos are allowed, the focal elements of the image may be lost when it is cropped to the required dimensions.
- Websites, phone numbers, and other text should not be superimposed on the photo.
- Photos of raw ingredients are not allowed, unless the food is served that way.
New Listing Creation – Guidelines
A new listing for the restaurant will be created if there have been any major changes that will affect a user’s experience that may include the following.
- A complete change in cuisine.
- Any changes in the type of establishme.
- Change locations, and the new outlet is not in the same area or neighborhood as the original outlet.