Mca Helpdesk

Mca Helpdesk provides an effective resolution of public grievances available on the Ministry of Company Affairs (MCA) Portal to help corporate entities, professionals and citizens of India. The MCA21 ticket system as a single point of contact and helps to obtain response and resolution for all MCA related services. A ticket can be raised only by the registered stakeholders/ professionals under the MCA Portal. In this article, we look at the details of the MCA helpline with contact address and e-mails.

Corporate Seva Kendra

Registered members can directly approach the Corporate Seva Kendra for any query with matters relating to

Company Registration, LLP e-Filing, View Public Document (VPD), the users can contact Corporate Seva Kendra through the below following:

Phone Number: 0124-4832500

DIN Cell Helpdesk

In case of any inconvenience relating to

Director Identification Number (DIN) Cell, the stakeholders can use the below details with respect to MCA services,

DIN Cell: 7088600091, 7088600092, 7088600093
Help Desk: 0124-4832500

Central Registration Centre (CRC) Helpdesk

CRC Helpdesk aims to provide speedy

name approval or incorporation related services in line with global best practices.

CRS Helpdesk: 0124-4832500
e-Mail Address: CRC.Escalation@mca.gov.in

Name Approval Escalation

In the event of raising a ticket over the service complaints with matters to the Name Reservation or Company Incorporation is not resolved within 2 working days after, then the Stakeholders can escalate this complaint by sending an email to CRC.Escalation@mca.gov.in.
It would be escalated only in such case where it has not been resolved within 2 days as the actions will be taken only in respect of such cases. The Stakeholders are advised to wait for a resolution of complaints made within the designated time and kindly do not send e-mails as soon as tickets are raised. Stakeholders have to clearly specify the Helpdesk ticket SR number and the date on which ticket was raised in the subject line along with specific problem details. This review will be done by a Joint Secretary level officer of MCA within 7 days and the decision of the review would be intimated to the stakeholder within the estimated time.
If the complainant is still not convinced, the stakeholders can file their 2nd review by sending an e-mail to the grm.crc@mca.gov.in (mentioning 2nd review in the title of the email).
The 2nd review will be done by the Secretary, Corporate Affairs within 7 days. The stakeholder would also be notified about the decision of the 2nd review and the decision of the 2nd review would be intimated to the stakeholder within the estimated time.
In the 1st and 2nd review e-mail, the complaint number along with the date on which the complaint was raised should be clearly mentioned along with the details of the problem being faced by them.

Grievance Redressal Mechanism for Complaints

If the stakeholders/ Professionals can file a service-related complaint if they are facing any technical issues in using any of the MCA services through online Portal. On the other hand, if you need to file an investor compliant you have to upload - Investor Complaint Form e-Form or Serious Compliant e-Form in the MCA-21 Application.

Create a Mca Helpdesk Ticket

To file over the service related complaint, kindly follow the below following procedure:

Access the MCA Portal

Step 1: Visit the using this link. Step 2: The Stakeholder/professionals have to click on the MCA Services tab that is visible on the home of the portal. The list of MCA Services will be displayed on the screen. Step 3: Under the Complaints section, the applicants have to click on the “Create Service Related Complaint” tab. Step 4: Upon clicking the “Register Your Complaints/Query/Suggestion” page will be displayed.

Fill in the Right Credentials

Step 5: Now the applicants have to fill the requested details such as Name of Person, city, country, contact details, category, etc. Step 6: In the Sub Category drop-down list, the applicant has to select the relevant option based on the problem faced.

In the case of MCA employee

Step 7: In the case of MCA employee, in the “For MCA Offices” drop-down list, the employee has to select the office type.

In the case of DIN Cell

Step 8: In case you are facing a technical issue when filing any e-Form dealing with DIN processing, in the DIN field, enter the DIN.

In the case of e-Filing

Step 9: If the category of a complaint is e-Filing, then you need to enter the SRN number that has been generated in the SRN field. Step 10: After entering all the details in the form, you need to click on the “Submit” button.

Success Message

Step 11: A confirmation message will be displayed to confirm the details that you have entered in the form. Step 12: Now you need to click on the OK to proceed further. Upon clicking, the ticket details along with ticket number are displayed. Then you will be intimated via the registered e-mail address and mobile number which is mentioned in the complaint screen.

Procedure to Create an Investor/ Serious Complaint

To file an Investor related complaint, you need to download an Investor Complain eForm or Serious Compliant eForm, fill the same and upload in the MCA21 application. Investor related complaint e-form can be downloaded from the official MCA Portal. The same has been reproduced below in the PDF format.

Open PDF in new tab

Once you have filed your complaint, it will be assigned to the MCA officials. They will look into the complaint and proceed further towards its resolution.

Back to Learn

Frequently Asked Questions

Common questions about MCA Helpdesk Support for Corporate Entities and Stakeholders.

The MCA Helpdesk is a dedicated service provided by the Ministry of Corporate Affairs (MCA) to help corporate entities, professionals, and citizens of India resolve their grievances related to the MCA Portal and its services. It serves as a single point of contact for obtaining responses and resolutions for all MCA-related matters.

Only registered stakeholders and professionals under the MCA Portal can raise a ticket on the MCA Helpdesk. This ensures that only authorized individuals can access the support services.

Registered members can directly approach the Corporate Seva Kendra by calling the phone number 0124-4832500 for queries related to company registration, LLP e-Filing, or viewing public documents (VPD).

The CRC Helpdesk aims to provide speedy name approval or incorporation-related services in line with global best practices. The CRC Helpdesk can be reached at 0124-4832500 or through the email address CRC.Escalation@mca.gov.in.

If a complaint regarding name reservation or company incorporation is not resolved within two working days after raising a ticket, stakeholders can escalate the complaint by sending an email to CRC.Escalation@mca.gov.in. The email should clearly specify the Helpdesk ticket SR number, the date the ticket was raised, and specific problem details.

To file a service-related complaint on the MCA Helpdesk, stakeholders need to visit the official MCA website, click on the "MCA Services" tab, and then select "Create Service Related Complaint" under the Complaints section. They must then fill out the required details, such as name, contact information, category, and subcategory of the complaint.

To file an investor or serious complaint, stakeholders need to download the Investor Complain eForm or Serious Compliant eForm from the official MCA Portal, fill it out, and upload it in the MCA21 application. The complaint will then be assigned to MCA officials for resolution.

When escalating a complaint for the first or second review, stakeholders should clearly mention the complaint number along with the date on which the complaint was raised, as well as the details of the problem they are facing. This information should be included in the email subject line or body.

The article does not specify an exact turnaround time for complaint resolution on the MCA Helpdesk. However, it mentions that if a complaint regarding name reservation or company incorporation is not resolved within two working days, stakeholders can escalate it. Additionally, the first and second reviews of escalated complaints are expected to be completed within seven days.

After submitting a service-related complaint on the MCA Helpdesk, stakeholders will be intimated about the ticket details and ticket number via the registered email address and mobile number mentioned in the complaint form.