Dgft Helpdesk For Russia Ukraine Related International Trade Issues

Because of the difficulties faced by stakeholders on Russia/Ukraine trade-related issues, the

DGFT has operationalized a Helpdesk to support and seek resolutions to problems related to India's International Trade. According to Trade Notice No. 36/2021-2022, dated: 25th February 2022, issued by the DPIIT, The stakeholders may submit the details of their issues on the DGFT official website. Alternative methods to reach the helpdesk, such as email, toll-free number, etc., have also been provided. Trade Community is requested to make use of the given Helpdesk facility suitably. Know more about the COVID-19 Helpdesk for International Trade

India and Russia/ Ukraine Trade

India's main imports from Russia include fuels, mineral oils, pearls, precious or semi-precious stones, nuclear reactors, boilers, machinery, mechanical appliances, electrical machinery, equipment, and fertilizers. The main items of Indian imports from Ukraine are agriculture products, metallurgical products, plastics, polymers, etc. In contrast, pharmaceuticals, machinery, chemicals, food products, etc., are the principal Indian exports to Ukraine.

Submit details of the Trade issues on the DGFT Website

Department of Commerce/DGFT has operationalized a helpdesk to support and seek suitable resolutions to the matters related to India's international trade in this regard with immediate effect: The issue's status can be tracked using the status tracker under the DGFT helpdesk services.

Export-import communities can submit details of their issues on the DGFT website, on which support is required.
The importer/exporter needs to access the official website of the DGFT Website. From the homepage, click on the Services option and select the DGFT Helpdesk Service option from the drop-down menu.

Dgft Helpdesk For Russia Ukraine Related International Trade Issues

The link will redirect to the page, by clicking on the 'Create New Request,' the importer /exporter can submit the details. The stakeholders are requested to select the Category as 'Russia-Ukraine.'

Dgft Helpdesk For Russia Ukraine Related International Trade Issues2

Alternative methods to reach the DGFT helpdesk

As mentioned above, with this trade notice, DGFT has also been provided the Alternative methods to reach the helpdesk, such as email, toll-free number, etc. therein.

Email ID The exporter/importer may send the issues directly over email with the subject header: 'Russia-Ukraine Trade Helpdesk,' Toll–Free Number The exporter/importer may call the Toll-Free No at 1800-111-550 to submit the trade-related issues. The status may be tracked using the Status tracker under the DGFT Helpdesk Services. Email and SMS would be generated for immediate intimation as and when the quality of these tickets is updated.

Video Conference

DGFT also announced that a weekly meeting with concerned exporters/importers/other trade stakeholders would also be held by the DGFT & FT(CIS) division of the Department of Commerce every Monday at 03:00 pm IST via Video Conference. Concerned stakeholders may consider joining the said virtual meeting to flag specific issues. The web link for the proposed Video Conference is as follows: https://directorategeneralofforeigntrade.my.webex.com/directorategeneralofforeigntrade. my/j.php?MTID=m8aa668976ac27713b881875b9be0d085 Meeting Password: 1234

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Frequently Asked Questions

Common questions about DGFT Helpdesk for Russia Ukraine International Trade Issues.

The DGFT Helpdesk aims to support stakeholders and seek resolutions to problems related to India's international trade with Russia and Ukraine, given the difficulties faced due to the ongoing conflict between the two countries. It provides a platform for exporters, importers, and trade communities to submit their trade-related issues and concerns.

Stakeholders can submit the details of their Russia-Ukraine trade-related issues through multiple channels. They can access the DGFT website, navigate to the 'Services' section, and select the 'DGFT Helpdesk Service' option to create a new request under the 'Russia-Ukraine' category. Alternatively, they can send an email with the subject header 'Russia-Ukraine Trade Helpdesk' or call the toll-free number 1800-111-550.

Stakeholders can track the status of their submitted issues using the status tracker under the DGFT Helpdesk Services. They will also receive email and SMS notifications whenever the status of their submitted ticket is updated, keeping them informed about the progress.

Yes, the DGFT has announced that a weekly video conference meeting will be held every Monday at 3:00 PM IST by the DGFT & FT(CIS) division of the Department of Commerce. Concerned stakeholders can join this virtual meeting to flag specific issues related to Russia-Ukraine trade.

According to the article, India's main imports from Russia include fuels, mineral oils, pearls, precious or semi-precious stones, nuclear reactors, boilers, machinery, mechanical appliances, electrical machinery, equipment, and fertilizers. The principal Indian exports to Ukraine include pharmaceuticals, machinery, chemicals, and food products, while the main imports from Ukraine are agriculture products, metallurgical products, plastics, and polymers.

Stakeholders can access the video conference meeting through the provided web link: https://directorategeneralofforeigntrade.my.webex.com/directorategeneralofforeigntrade.my/j.php?MTID=m8aa668976ac27713b881875b9be0d085. The meeting password is 1234.

Yes, when submitting issues through the DGFT website, stakeholders are requested to select the category as 'Russia-Ukraine' to ensure their trade-related concerns are properly addressed by the DGFT Helpdesk.

The DGFT Helpdesk aims to address a wide range of trade-related issues faced by stakeholders due to the Russia-Ukraine conflict. This can include concerns related to import/export procedures, supply chain disruptions, payment challenges, logistics issues, or any other difficulties impacting their international trade activities with these countries.

The DGFT Helpdesk specifically mentions its purpose as addressing trade issues related to Russia and Ukraine. However, stakeholders can likely seek assistance for general international trade concerns through the regular DGFT Helpdesk services or other appropriate channels.

Stakeholders can regularly check the DGFT website or official communications for any updates or additional support measures announced by the DGFT Helpdesk regarding Russia-Ukraine trade-related issues. The article mentions that the DGFT has operationalized this specific Helpdesk to address the difficulties faced by stakeholders in this region, indicating potential for further developments or guidance as the situation evolves.