The Consumer Protection Act, 1986 is a comprehensive legislation for simple, speedy and affordable procedure to resolve the grievances of consumers. The Consumer Protection Act works in addition to the consumer protection laws of other Acts like Monopolies and Restrictive Trade Practices Act, 1969, Sale of Goods Act, 1930, Drugs and Cosmetics Act, 1940, etc.,

Under the Consumer Protection Act, there is a three-tier mechanism for resolving all disputes relating to unfair or restrictive trade practices or defective goods or services. The Act covers all goods and services provided by private, public and cooperative sectors to be sued by consumers. Complaints under the Consumer Protection Act must be raised within two years from the date of cause of action. However, after two years on account of sufficient cause shown by the consumer, the delay may be condoned.

District Forum, State Commission and National Commission is setup to resolve disputes as per the Consumer Protection Act. For matters involving disputes that does not exceed Rs.20 lakhs, the complaint must be filed in the District Forum. For matters involving disputes of Rs.20 lakhs to Rs.1 crores must be filed in the State Commission. Any complaint involving a dispute of over Rs.1 crore can be filed in the National Commission.

Fill out a simple online form providing details about yourself, and the nature of defect in goods or service. Based on your requirements, the consumer complaint letter would be drafted by an expert and vetted. The document can then be executed by you as per law, with the assistance of an IndiaFilings Expert.

To complainant must give a name, address, details of the opposite party, facts of grievance, time, place and cause of action along with supporting documents.